Sales - Internal Sales, Telesales

Internal sales or telesales is a selling or a marketing activity in which a company agent approaches a prospective customer via the telephone, i.e., selling from long distance. Most of these calls are unexpected; hence, telesales is commonly referred to as ‘cold calling’.

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Though the salary can be quite generous, a telesales job is inarguably one of the toughest, frustrating and challenging jobs. As it usually includes calling people at unexpected and inconvenient hour, telesales professionals often face the stigma of receiving a harsh, rude, obscene, or demoralising kind of response from the other end of the line. So, to those of you thinking of having this kind of job, better gear your self with the right skills and selling techniques, as well as patience and a tough heart.

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